Privacy policy
Last updated: 7 November 2026
What we collect
Order details you enter (tokens, networks, amount, recipient wallet address and any refund address, destination tag or memo), the order ID, and basic technical data such as IP address and browser type. When you sign in with Google, Google gives us your name, email address, profile picture and Google account ID, and your orders are linked to that account. We never see your Google password, and we don't ask for a phone number. If you contact support, we also keep the email address you give us, your messages and any order ID you include (see Support messages).
Cookies and storage
Flipperr does not use advertising or tracking cookies. When you sign in, one cookie keeps you signed in for up to 30 days (Sign out removes it), plus a short-lived one while the sign-in with Google is in progress. While you sign in, the swap form keeps what you typed in that browser tab so it's still there when you come back. Your browser also remembers your sound setting and that you've seen our cookie notice and, if you message support, keeps a private reference to that conversation so you can see our replies when you come back. Anyone using the same browser can open that conversation until you start a new one. Your order page opens from a private link; anyone with that link can open it.
Support messages
When you message us through the support chat or by email, we store your email address, your messages and our replies, any order ID you give us, and when each message was sent, so we can answer you and keep a record of the case. We use your IP address briefly to stop spam and abuse; it is not stored with your messages. Our team is notified of new messages in private Telegram and Discord channels; these notifications carry only a conversation reference, never your messages or email address. We will never ask for your seed phrase or private keys, so never send them.
Why we collect it
To create and complete your swap, show live status, give support, prevent fraud and meet legal obligations.
Who we share it with
Google runs the sign-in under its own privacy policy: it learns that you use Flipperr, but your swaps are never sent to it. The liquidity partner that executes your swap (StealthEX, or Wagyu on some routes) receives the order details needed to execute it. StealthEX also receives your IP address, browser type, language setting and time zone for its fraud and AML checks. When email is on, the emails we send and receive pass through our email provider, which processes them in the United States and keeps them for up to 30 days. That includes support emails and, if you're signed in, the email to your account's address when a swap completes, goes on hold, fails or is refunded (with its order ID, amount and network). When an IP address sends an unusual number of blocked requests, a security alert with that IP address and its country goes to our team's private Telegram and Discord channels. We do not sell your data.
How long we keep it
Your account is kept until you ask us to delete it. Deleting it unlinks your orders from it; the order records themselves are kept as the law requires. Order records and support conversations are kept as long as needed for support, accounting and legal requirements. To protect the service, security logs (IP address, approximate location from the IP address, browser type, the page or action and the time) are kept for up to 90 days.
Your choices
Contact support (the support chat, or support@flipperr.me) to ask about data related to your account, your order ID or your support conversations, including asking us to delete your account or a conversation. You can also remove Flipperr's access in your Google Account, under Security, Third-party apps. Copies of our replies already delivered by email stay in the mailbox they were sent to.